If you are now using the New Charter Email, then your email settings, including contact list and signatures, have been transferred to your new account. Please take a moment to verify that all of your contacts and settings have been moved. For a limited time, you will have access to Classic Email as well. If you would still like to access your Charter Classic Email, you can do so for a limited time by visiting www.charter.net/myaccount and selecting Classic Email. However, new changes made in Classic Email will not transfer over to New Charter Email. Changes to settings, contacts, etc. should only be made in your New Charter Email account.
Note: New Charter Email may not currently be available in your area. Continue to check back, as we are transitioning customers from Classic Charter Email to New Charter Email. Thank you for your patience.
Helpful Links
You may also select a help topic question from this list
If you cannot find your answer, please Contact Us
Logging into Charter Email
- To access your Charter Email go to www.charter.net
- Click on Email
- Enter your full Charter Email address in the Email Address field (ex:joe@charter.net).
- Enter your Password. Passwords are case sensitive. If you are having an issue logging into Charter Email and your password does not include capital letters, check to make sure Caps Lock key is not on.
- Enter your Service Address Zip Code
- Click Login.
Your inbox will appear after successfully logging in.
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Inbox
Double clicking on a new message will open the message in a screen that overlaps your inbox.
You can also click on a message once to display it immediately in the viewing pane.
Once a message is open, you have options to:
Use the Reply, Reply All, Forward, Print, Mark as Junk Mail or Delete features.
Reply – send a message back to the sender
Reply All – send a message back to the sender and to all of the recipients of the email
Forward – send the message exactly as it appears to another contact
Print – print the message
Mark as Junk Mail – sends Charter feedback of unwanted mail and deletes the email
Delete – moves the message to your trash folder
Clicking on the Options button located in the bottom right-hand corner of the screen will open a menu with the following actions:
- View source – this will allow you to view the source from which the email was sent
- Open in browser – choosing this feature will open the message in your browsers window
- Mark Unread – you can mark an email as unread even if you have already opened and read the message. Marking an email as unread will make it look like a new message the next time you check your inbox.
- Create filter – this feature allows you to filter certain messages to the folders you determine
- Add sender to block list – adding a sender to the block list means messages sent by that sender will not be received in your inbox.
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You also have the ability to right-click on an email in your inbox to get more message options.
Removing Messages
To remove messages from the Inbox, ensure that the email is highlighted by clicking on it once and then click the Delete button (this will send the email to your Trash folder). You can also delete a message by right-clicking on it and choosing the delete message option from the drop-down menu.
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Compose Mail
To write an email, click the New button. You can also create a new email by clicking on the arrow beneath the Email button.
A drop-down menu will appear – click New Message.
When finished composing the email, click the Send button to deliver the message to the assigned email address.
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Additional Compose Options
Drag a contact or multiple contacts into the To field as you compose your email message.
Start typing in the To field and a list of entries from your Contacts will appear.
Clicking the Save as Draft button will save your message so you can continue composing it at a later time.
Spell Check feature
Adding Attachments, such as files, pictures, movies, links, etc.
Clicking the Plain Text button will change the body of the message to plain text – this eliminates any style, color or size changes you may have made to the text.
If you wish to change the font, size, style (bold, underline, italic) or color of your message, you can use the format menu.
If you wish to make a link out of some text, highlight the text and select the Hyperlink button (see image below). When your recipient clicks on the word or phrase they will be directed to whichever link or website you've chosen for that link.
To undo the formatting you have done, click on the Undo button (see image below).
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Checking Mail
Clicking the Check Mail button will refresh the current folder and get new email if there is any.
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Mailbox folders
Clicking the Inbox, Drafts, Sent Mail, Junk Mail or Trash link will display the items in those folders.
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Deleting Trash
To permanently delete the items in your trash folder, click the Empty Trash button. You will not be able to retrieve any of the messages that you delete from the Trash folder..
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Managing Folders
You can manage your folders by right-clicking in the empty area of the far left-hand column (underneath the existing folders).
A menu will appear with the following choices:
- Create a new folder
- Delete folder
- Rename Folder
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Creating a New Folder
After right-clicking in the empty area underneath the existing folders, select the New Folder button. The default name for new folders is "Untitled". You may rename the folder at this time..
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Contacts
Clicking the CONTACTS button will display a menu with the following options:
- View existing entries
- Create a new contact
- Create a new group
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Creating a New Contact
To create a new contact, click the Contacts icon in the bottom left-hand corner of the Contacts section 
, or click on CONTACTS button and select New Contact
The following screen will appear. Enter information into each of the desired fields and click the Save button at the bottom right-hand when you are finished.
After you have saved the information, the contacts name will appear under the contacts column.
If you hover over a Contact name, envelope and arrowhead icons appear to the right of the contacts name:
Clicking the envelope icon will open a new message addressed to that contact. Clicking the arrowhead icon will open a drop down menu with Compose an Email, Edit details and View details options. These will let you compose an email to that particular contact, or allow you to edit or view that contact entry.
Creating a New Group
To create a new group, click the new group icon in the bottom left-hand corner of the Contacts section
, or click on the arrow beneath the CONTACTS button and select New Group
Enter the group name. You can then add contacts to the group by selecting an existing contact from your list and dragging and dropping that contact into the white space. Or, you can begin typing the name of the contact you wish to add and a list will appear with a list of contacts that contain those letters or numbers. Click on the name of the contact and it will be added to the group.
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Importing Contacts
To import a large number of Contacts from another email account, click the Import Contacts icon in the bottom left-hand corner of the Contacts section.
You will have the option to import either CSV or LDIF address books.
Contact Search
To search for a contact, type in the name of the contact you are searching for in the search field.
Editing Contact Entries
You can edit an entrys information by clicking the small arrow that appears when you move your mouse over the name of the contact your wish to edit. A dropdown list will appear with three options:
- Compose an Email
- Edit details
- View details
Chose the Edit details option. The entry fields will appear – change the information as needed then click the Save button at the bottom right-hand corner. The contacts information will be updated and saved.
Deleting Contact Entries
You can delete an entry by right-clicking the name of the contact you wish to delete and selecting Delete contact(s) from the dropdown menu.
You will be asked to verify that youre sure you want to delete the selected contact. Clicking Delete will remove the contact from your contact list.
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Charter Email Preferences
Personal Account Settings
Account Settings has multiple options for you to customize for a more personal Charter Email experience. Click the Preferences link and then click your charter.net email address to customize:
- Account Settings
- Signatures
- Junk Mail Protection
- Blocked Senders
- Filters
- Vacation Message
- Mail Forwarding
- Add/Remove an Account
Account Settings
The Account Settings feature allows you to select how frequently you'd like to auto-check your Charter Email. You can also specify what email address you'd like replies to your messages sent to and determine what name you'd like displayed in your outgoing mail.
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Signatures
You can save a default signature to appear on all of your outgoing messages.
- Click the signatures link in the left-hand column then click the New Signature button.
- Title the signature by typing in the highlighted field and then press the Make Default button.
- Type in the text you'd like to appear as your default signature and then click the Save button.
- If you'd like the signature to appear on all messages sent from your account, check the box that reads Automatically insert default signature.
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Junk Mail Protection
You can choose to filter certain messages to your Junk Mail folder. This will keep potentially harmful messages out of your inbox. It is recommended, however, that you keep the default setting, Never deliver Junk Mail, for preventative purposes.
To report a message that you believe to be Junk Mail, click the Junk Mail button located in the menu bar.
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Blocked Senders
Turn the blocked senders feature on or off by selecting the appropriate radio button.
- You can enter up to ten email addresses or domains you wish to be blocked from sending messages to your Charter Email account.
- Once you have entered the email addresses and/or domains you wish to be blocked, determine what action you would like taken with the blocked messages by selecting one of the radio buttons
- Deleted immediately
- Put in folder (select folder from the drop-down list)
- If you entered blocked domains (example: domain.com) in the blocked senders text box, use the Exceptions List to enter email addresses with the blocked domain that you would like to be allowed senders.
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Filters
Filters can be used to automatically redirect messages to a specified folder or destination based on the messages sender, recipients, or subject.
To activate a filter on your Charter Email account, click the Add button.
- Enter a name for the filter in the Filter Title field.
- Chose any or all from the drop down menu.
- Select the conditions you'd like met in filtering messages as well as the action you'd like taken with the message after it is filtered. For example, if you'd like messages filtered from the sender name@domain.com and moved to your Junk Mail folder you would do the following:
- If you would like to move the message to a folder not listed in the drop-down menu, click the New Folder button and create a new folder.
- You can also choose to send the filtered message to an alternate email address instead of moving it to a folder. Check the box and type in the email address in the field if you would like to take this action.
- Click the Ok button when you are finished making changes.
- Finally, click the Save button to ensure all changes are saved and the filter is activated.
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Vacation Message
To send an automated Vacation Message to let senders know you are away, select the On radio button option.
- Then, select how you would like the automatic reply message to be sent
- Only once (will only send a particular sender one message regardless of how many times that sender sends you a message.)
- Reply each time (this option will send your Vacation Message to a sender every time a message is sent to you from that email address.)
Determine whether you would like to include the original message of the sender in your automated reply by checking the box. Type your vacation message text in the box on the right and click Save when you are finished.
Mail Forwarding
You can have your Charter Email forwarded to up to 5 alternative email addresses.
- Select the yes radio button option if you'd like to save the original copy in your Charter account.
- When you are finished, click the Save button to activate the Mail Forwarding feature.
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Add/Remove an Account
Clicking the Add Account button under Preferences allows for the setup of connecting to and receiving emails from an external account, such as Yahoo! Email or others. The settings for Adding Accounts must be obtained from the external email address provider.
- Type in the email address and password of the account you would like to add. Select what type of account it is by choosing the appropriate radio button. Click the continue button.
Enter your mail settings in the fields. The incoming server name can be found by contacting your external email provider. Click continue to complete setup.
If the external account has IMAP access, you may be able to transfer items from that account to Charter Email through drag and drop functionality. You can check with the third party email provider to see if this is possible.
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General Email Preferences
General email preferences allow you to set certain features on your Charter Email account.
Reply Quoting
If you choose to turn on the reply quoting feature, the text of the original message will be 'quoted' in your response. Check the box to activate this option.
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Save Outgoing Messages
Check the box to ensure that a copy of any message you send will be saved in the Sent folder.
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Sound
Check the box next to the Sound option to play a sound when sending a message or receiving one.
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HTML Privacy Protection
Images from external sources are sometimes potentially harmful to your computer. Check this box to protect your network and block images from external sources.
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Automatic Spell Check
The automatic spell check feature will check the spelling of your message and alert you if there are any necessary changes before you send it.
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Deleting Messages
Click the desired radio button to determine what happens to your messages after you delete them. Select Move to the trash folder or Delete immediately (you will not be able to access these emails after they are deleted if you select this option).
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Requesting Return Receipt
Requesting a return receipt will ensure that you are sent a receipt when the message is opened by the recipient. Click the Save button after you have completed making changes.
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Receiving Return Receipt
Select the desired option from the drop-down menu regarding what action you would like taken with the return receipt. Click the Save button after you have finished making changes.
Default Text Editor
Choose how you would like the text editor to be displayed.
Rich Text (HTML) – this option allows you to change the font, size, style and color of the text.
Plain Text - this option converts any rich text to plain text, meaning that the text is all the same font, size, color and style throughout.
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Default Message Display
You can also select how you would like to display the text in the body of the messages that you receive. Choose one of the options from the drop-down menu and click the Save button when you are finished making changes.
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Internet Services & Tools
Internet Services and Tools is a central location where Head of Household email address users can modify settings for:
- Email Addresses
- Email Parental Controls
- Parental Controls for Charters online products
- Web Space
- Charter Security Suite™
Child email addresses are limited to changing password information. These accounts cannot add/remove/modify other Email Addresses, Parental Controls, Web Space, or Charter Security Suite™.
Email Address
Head of Household
You can change the Head of Household account by selecting the appropriate radio button. You will then see a message asking you if you are sure you want to change the Head of Household to another email and alerting you that you will not be able to switch it back to the original account.
Password
You can change the password for any email address by clicking on the Change link corresponding to the appropriate email address. You will then be asked to type in your new password in the text field and then to confirm the new password by typing it again. Your new password must be a minimum of 8 characters and is case sensitive. See below for additional information on Password and Username requirements. Use the scale to the right to determine the strength of your new password. Click the Save button when you are done making changes.
Password and Username Requirements
Passwords must have:
- Minimum length of eight (8) characters.
- Maximum length of twenty (20) characters.
- Alphanumeric characters (a–z & 0-9).
- At least 1 UPPER case alphabetic character
- At least 1 lower case alphabetic character
- At least 1 numeric character
- At least 1 symbol
The following symbols are allowed in a password:
- @ # $ % ^ & * ( ) _ + | ~ - = ` { } [ ] : ; < ? , . /
- Symbols not allowed include:
- NOTE: The password CANNOT match the username or the phrases: "password", "changeme", "charter", "123", "abc", "zxy" or "default"
Usernames must have:
- Minimum length of six (6) characters.
- Maximum length of forty (40) characters.
- Alphanumeric characters (a-z & 0-9).
- Customers may enter Uppercase characters, but they must be transformed (a.k.a. normalized) to all lower case.
- Only the following symbols are allowed in a username:
- . (dot)
- - (dash)
- _ (underscore)
- All other symbols are not allowed.
- Must not begin with any symbols.
- Must not end with any symbols.
- Must not include consecutive symbols
Delete Email Addresses
To delete an email address from your account, click on the gray X button that corresponds with the email address you'd like to remove. You will see an alert message letting you know that once you delete an email address from your account it will permanently remove all contacts, folders and mail items for that address. If you are sure you'd like to remove the address, click the Delete button to continue.
Parental Controls
Email Parental Controls allows you to approve or reject emails received by all child email addresses. It also allows you to deliver, reject, forward, or delete emails that are not on the Approved or Blocked Sub-mailbox Senders lists. You must be the Head of Household to enable and disable parental controls to any child email addresses you may have. In addition to setting parental controls for your email addresses, you can also set controls for products available on charter.net.
To view or change Parental Controls start by clicking the Internet Services and Tools button and then selecting the Parental Controls tab.
Email Parental Controls
- Click the Email link below the Parental Controls tab.
- Click the small box to the right of the email address(es) for those you wish to enable parental controls.
- Allowed Senders and Domains:
- Enter the allowed email addresses and domains that can send messages to the enabled email address(es). Limit one email address or domain per line.
Blocked Senders and Domains
Enter the email addresses and domains that you wish to block for the enabled email addresses. Limit one email address or domain per line.
Blocked Mail Actions
- Choose what you would like to happen to the blocked mail
- Delete the mail from any blocked sender or domain
- Forward all messages from blocked senders and domains to the Head of Household email address.
Other Mail
This option allows you to determine what action you would like to take for all other mail (those senders or domains neither on the allowed nor blocked list) delivered to the enabled email address(es)..
When you have completed making any changes to the parental controls feature, click the Save Changes button to save and enable all settings.
Charter.net Parental Controls
Click on the Charter.net link below the Parental Controls tab
Click on the small box next to the email addresses that you would like to give permission to purchase products or access services on charter.net
Any item with a check mark confirms that product or service is available for that email address. Any product without a check would be unavailable for that email address.
Clicking on the email address will allow for even more control over what aspects of a charter.net product are available.
Any element that has a check mark will be available to that email address when logged into www.charter.net.
Any element without a check mark is not available to that email address while that email address is logged in.
Web Space Parental Controls
You can create your own Web space where you can upload photos, create your own blog, or post a resume. To begin, type in your desired username and password in the text fields. Your username will be used in the URL for your personal Web space (i.e.: www.webpages.charter.net/username). Click Create Web Space to continue.
You will see your username as it appears in your personal Web space URL. Click on the Add Web Space button to continue.
For more detailed information on how to upload files to your Web Space and suggested applications to use, click here.
Charter Security Suite™
Charter Security Suite is virus-detection software that may be available for you to download to help better protect yourself and your computer. Click the Learn More link to get more information on the software and how it is used to help protect your computer.
Quick Installation Instructions
Clicking on the blue arrow to the left of the Quick Installation Instructions will show you the steps needed to install Charter Security Suite on your computer.
Click on the Activate link to get your license key.
Click on the link. You will then see an important message. Follow the instructions listed in the box before continuing with the installation process. When you are ready, click on the Continue & Install button.
When the below box appears, determine if you would like to run the program or save it to your computer first before opening. If you choose Save first, select the location on your computer where you would like to save the software and then click Save. The software will be downloaded to your computer.
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Performance
My Email is Running Slowly
My email seems slower now that I’ve switched to New Charter Email. Is there anything I can do?
Please check to make sure you’re using the latest version of your browser and that your Flash player is up to date.
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Mobile Device Setup
iPhone or iTouch Mobile Email Setup
Click here for iPhone or iTouch Email Settings
Blackberry Mobile Email Setup
Click here for Blackberry Email Settings
Windows Mobile 6.1 Mobile Email Setup
Click here for Windows Mobile 6.1 Email Settings
General Mobile Email Setup
Click here for general setup information. These settings could be used if your mobile device is not listed above.
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