Calling Features - Charter Communications

With Caller ID, the incoming caller’s phone number and name (if available) are displayed on a Caller ID unit before you answer the call. Please note that Caller ID requires additional equipment and may not be available in all areas.

Caller ID Blocking

With Caller ID Blocking service, you can prevent the party you are calling from seeing your phone number. Instead, “private” or “anonymous” will appear on the display unit or phone.

To Activate:

For each call you want to block, press *67 before you dial the number. Caller ID Blocking is also available on a per-line basis. Please contact Customer Care at 1-888-438-2427 to inquire.

Call Waiting

Call Waiting is like having an extra line for incoming calls. When you are on the phone, a soft beep lets you know another person is calling. You can accept the second call without disconnecting the first.

To Activate:

To accept your second call, press the switch hook or flash button on your phone. This places the current call on hold while you accept the incoming one. You can always switch between calls without disconnecting either one by pressing the switch hook or flash button. Or you can hang up the phone to end the current call, and the incoming call will ring immediately.

To Deactivate:

Lift the handset, listen for the dial tone, press *70, wait for the dial tone, and then dial the phone number you wish to call. Call Waiting is reactivated automatically once your call is completed.

Call Trace

Call Trace is customer initiated and is not related to CALEA or law enforcement activity. If you receive a harassing or threatening call, you can attempt to have the number traced and, by request, forwarded to the proper authorities. Charter Communications® can only release these records to the proper authorities. Charter Communications cannot guarantee that this service will work for any particular attempt. However, you will be billed for the amount of the service, regardless of the results. Please contact Customer Care for instructions on how to activate this feature.

Speed Dial

Speed Dial 8

To Program: Identify up to eight phone numbers that you wish to program. Assign each number a one-digit code between 2 and 9.

Lift the handset, listen for the dial tone and press *74. You will hear a message that; “Your speed dialing service is ON/OFF.” You may choose a selection at any time as the message continues.

Press 1 to turn the service ON/OFF.

Press 2 to ADD numbers to your list.

Enter the speed dial number you want to assign (a one-digit code between 2 and 9).
Enter the phone number you want to program and press the # key (you must include a 1 in front of the 10- digit number. If dialing out of the country the system will accept up to 24-digits).
The system will then read back the phone number you added and the speed dial location.
Choose another option or press 6 to exit the call.

Note: if the system continues to ask you to ‘dial the number to be added and press the number sign again’, the number entered is not recognized or complete. Make sure to include a 1 before the number (example: 1-555-555-1212).

Press 3 to DELETE numbers from your list.

Dial the one-digit speed dial location number, from 2 – 9, to be removed.

The number you have removed and its location will be reviewed.
Choose another option or press 6 to exit the call.

Press 4 to DELETE ALL entries from your list.

Choose this option to remove all numbers from your speed dial list.

Press 1 to accept and remove all numbers from you list.
Press 0 to skip the change and return to the main menu.

Press 5 to hear your list.

The system will read off each speed dial location assigned and the corresponding phone number.

Press 3 to delete an entry after you hear it.
Press 0 to return to the main menu at any time.

Press 6 to exit the call.

Press 0 to hear the list of instructions repeated.

To Use: Lift the handset, listen for the dial tone, and then press the assigned one-digit code, followed by the # key.

Note: Numbers can be added or revised at any time by pressing *74 and repeating the setup process. This feature may not be available in all areas.

Speed Dial 30

This feature allows you to program up to 30 phone numbers for fast, two-digit dialing.

To Program: Identify up to 30 phone numbers that you wish to program. Assign each number a two-digit code between 20 and 49.

Lift the handset, listen for the dial tone and press *75. You will hear a message; “Your speed dial two service is ON/OFF.” You may choose a selection at any time as the message continues.

Press 1 to turn the speed dial two service ON/OFF.

Press 2 to ADD numbers to your list.

Enter the speed dial two number you want to assign (a two-digit code between 20 and 49).
Enter the phone number you want to program and press the # key (you must include a 1 in front of the 10- digit number. If dialing out of the country the system will accept up to 24-digits).
The system will then read back the phone number you added and the speed dial location.
Choose another option or press 6 to exit the call.

Press 3 to DELETE numbers from your list.

Dial the speed dial two digit location number, from 20 – 49, to be removed.

The number you have removed and its location will be reviewed.
Choose another option or press 6 to exit the call.

Press 4 to DELETE ALL entries from your list.

Choose this option to remove all numbers from your speed dial list.

Press 1 to accept and remove all numbers from you list.
Press 0 to skip the change and return to the main menu.

Press 5 to hear your list.

The system will read off each speed dial location assigned and the corresponding phone number.

Press 3 to delete an entry after you hear it.
Press 0 to return to the main menu at any time.

Press 6 to exit the call.

Press 0 to hear the list of instructions repeated.

To Use: Lift the handset, listen for the dial tone, and then press the assigned two-digit code, followed by the # key.

Note: Numbers can be added or revised at any time by pressing *75 and repeating the setup process. This feature may not be available in all areas.

Call Screening

Call Screening allows you to automatically route up to 12 selected incoming phone numbers to a polite message stating that calls are not being accepted at this time.

To Activate:

Lift the handset, listen for the dial tone, and then press *60. A menu of options will guide you to activate Call Screening.

To Deactivate:

Lift the handset, listen for the dial tone, and then press *80. A menu of options will guide you to deactivate Call Screening.

Call Return

With Call Return, a recording supplies you with the number of the last caller and provides the option of automatically calling the party back. This service applies to calls within your local area only.

To Use:

Lift the handset, listen for the dial tone, and then press *69. If available, you’ll hear a recording of the phone number for the last incoming call. Call Return does not work for calls that have been forwarded or for calls from 800 or 900 numbers.

Call Forwarding

Call Forward Busy/No Answer

This feature forwards all incoming calls when your line is busy or the calls are unanswered.

To Activate:

Call 1-888-438-2427.

Call Forward Selective

This feature enables you to forward incoming calls from up to 12 selected phone numbers to the location of your choice.

To Activate:

Lift the handset, listen for the dial tone, and then press *63. A menu of options will guide you to add, delete, or review the numbers on your list. Call Forward Selective lets you add the last number that called you to your forwarding list.

To Deactivate:

Lift the handset, listen for the dial tone, and then press *83. Your selected numbers are retained for future reactivation. A menu of options will guide you to deactivate Call Forward Selective.

Call Forward Variable

If you do not want to miss an important call, you can forward all incoming calls from your home phone number to another number where you may be reached.

To Activate:

Lift the handset, listen for the dial tone, press *72, and then listen again for the dial tone. Next, dial the number for the forwarding location. Call Forward Variable is activated as soon as someone answers. If no one answers the other line, repeat the above steps and then Call Forward Variable will be activated (a tone confirms activation).

To Deactivate:

Lift the handset, listen for the dial tone, and then press *73 (a tone confirms deactivation). If you leave Call Forward Variable on and receive a call after returning home, you will hear a “ring splash” (a short ring indicating that the call is being forwarded). You cannot answer the ring splash. It merely reminds you to deactivate Call Forward Variable now that you are home.

Call Blocking

Block 900/976

Calls to these numbers are automatically blocked. At this time, unblocking is not available.

Block Collect

This service provides the ability to block incoming collect calls.

Block Long Distance

This free service enables you to block the following outbound long-distance calls for no additional charge: 1+, 0+, 10-10-XXX, and international calls. This option does not block toll-free calling. Contact Charter Customer Care to activate this feature.

Block Third-Party

This service enables you to block third parties from billing calls to your phone number. Contact Charter Customer Care to activate this feature.

Ring Options

Custom Ring

This feature notifies you instantly when a special party is calling. A distinctive ring distinguishes calls from up to 12 numbers that you select. Note: The message you hear refers to Custom Ring as “distinctive-ringing, call-waiting service.”

To Activate:

Lift the handset, listen for the dial tone, and then press *61. A menu of options guides you to add, delete, or review the numbers on your list.

To Deactivate:

Lift the handset, listen for the dial tone, and then press *81. A menu of options guides you to deactivate the service.

Note: This feature may not be available in all areas.

Distinctive Ring

This feature provides two distinct phone numbers on one phone line.

To Activate:

Call Charter Customer Care at 1-888-438-2427.

Caller ID with Call Waiting

This feature identifies incoming calls while you are on the phone. An audible signal alerts you to the call, and the caller’s information displays on your Caller ID. This feature allows you to decide whether to answer an incoming call based upon who is calling. In order to use this feature, you must subscribe to Caller ID and Call Waiting. Use of this feature requires a Caller ID–compatible telephone.

Anonymous Call Rejection

Anonymous Call Rejection enables you to reject calls from anyone whose Caller ID information is blocked. The caller will automatically receive a message that you are not accepting Caller ID–blocked calls, and will be advised to unblock his or her number and try the call again.

To Activate:

Lift the handset, listen for the dial tone, and then press *77.

To Deactivate:

Lift the handset, listen for the dial tone, and then press *87.

Note: This feature may not be available in all areas.

3-Way Calling

With 3-Way Calling, you can speak to two different parties at the same time. You can also place one party on hold while you speak privately to the other, and then return to the three-way call.

To Use:

Place a call to the first party. Once that person is on the line, press the switch hook or flash button briefly. The first party will be placed on hold, and you will receive a dial tone; then dial the second number. If the second party answers, you can speak privately to him or her, or press the switch hook once briefly to create a three-way connection. If the second party does not answer, press the switch hook twice to return to the first party.

To disconnect the second party, press the switch hook once; the first party will remain on the line. To disconnect all parties, hang up the phone.

Repeat Dialing

This feature automatically redials a busy number for you and notifies you when the number is no longer busy.

To Activate:

Lift the handset, listen for the dial tone, and then press *66.

To Deactivate before 30 Minutes Have Elapsed:

Lift the handset, listen for the dial tone, and then press *86.

Selective Call Acceptance

Selective Call Acceptance limits incoming calls to up to 12 designated numbers and auto-routes all other incoming calls to a polite message stating that calls are not being accepted at this time.

To Activate:

Lift the handset, listen for the dial tone, and then press *64.

To Deactivate:

Lift the handset, listen for the dial tone, and then press *84.

Call Features Quick Reference Table

Feature	Activation	Deactivation
Anonymous Call Rejection	*77	*87
Call Forward Busy	*90	*92
Call Forward Busy No Answer	*91	*93
Call Forward Selective	*63	*83
Call Forward Variable	*72	*73
Call Return	*69	N/A
Call Screening	*60	*80
Call Waiting - Cancel Call Waiting	Flash or Receiver	Flash or Receiver
Cancel Call Waiting	*70	N/A
Caller ID and Called ID with Call Waiting	N/A	N/A
Call Trace	*57	N/A
Custom Ring	*61	*81
Distinctive Ring	N/A	N/A
Repeat Dialing	*66	*86
Selective Call Acceptance	*64	*84
Speed Dial 8	*74	*94
Speed Dial 30	*75	*95
Three Way Calling	Flash or Receiver	Flash or Receiver