Creating a My Account gives you the opportunity to pay
and view your bills, as well as manage your own account online.
These tutorials will guide you through using the My Account tabs on Charter.com.
Features & Benefits
My Account Overview
The Overview page for My Account is the landing page providing one click access, via the tabs, to different areas of online support.
This page offers an overview of My Bill, including your current Amount Due and Payment Due Date along with What’s Changed and quick access to Internet and Services & Tools.
The tabs allow you to easily navigate to the following:
|
Overview
|
- Contains your Bill Summary with Statement Balance
- Internet Services & Tools if you have Charter Internet
|
|
My Bill
|
- Allows online access to:
- Set up Auto Pay or Pay each month
- View/Print up to 6 months of bills (Telephone Call Details)
- View Recent payments and Pay-Per-View/Charter OnDemand purchases
- Choose a "Paperless" statement
|
| My Profile |
- Manage your Username, Password, Security Question and Answer
- Manage your primary Contact Email Address
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| My Services |
- Provides the ability to view current services and technical installation/change of service appointments
|
|
Internet
Services & Tools
|
- Download and manage your Charter Security Suite™ Learn More
- Create and manage charter.net Email Passwords
- Create and manage your Personal Web space
|
The Overview Tab
Contains your Bill Summary with Statement Balance and Internet Services & Tools
if you have Charter Internet
- Bill Summary
- Statement Balance
- Internet Services & Tools (for Charter Internet subscribers)
learn more »
The My Bill Tab
(Formerly Pay/Bill Options)
- Pay each month or set up Auto Pay.
- View/Print up to 6 months of bills (Telephone Call Details).
- View Recent payments and Pay-Per-View/Charter OnDemand purchases.
- Choose paperless statement only.
learn more »
My Profile Tab
- Manage your Username, Password, Security Question and Answer.
- Manage your primary contact email address.
learn more »
The My Services Tab
If your account number starts with an "8" you can view current services and installation/change of service appointments
- Manage your billing address
- View current services and montly costs.
- View or change upcoming service appintments.
learn more »
Internet Services & Tools
learn more »
My Account Tutorials
Statement and My Account Changes
As a result of our billing system upgrade, some My Account customer account numbers will be changing to a number that begins with an “8”. If your account number has recently changed click here to learn more.
System Requirements
What are my minimum Internet browser requirements to access My Account?
Any of the following - Internet Explorer 6 and higher, Netscape Navigator 6.2 and higher, Firefox 5 or AOL 5.0 and higher. Your browser must have Cookies and Java Script enabled and support 128-bit SSL Encryption.